Privacy Policy

Last Updated: March 2026

FlashChat Technologies ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our Instagram and omnichannel automation services (the "Service").

1. Information We Collect

To provide our automation services, we require specific data points provided by you or via Meta's Official API:

• Account Information: Your name, email address, and business details provided during registration.
• Instagram/Meta Data: When you connect your account, we access public profile information, Instagram handles, and webhook events (comments and Direct Messages) required to trigger your automated flows.

2. How We Use Your Information

We use the collected information strictly for the following purposes:

• To operate and maintain the automated reply functions of your Instagram account.
• To process and route messages according to the rules you define in your dashboard.
• To provide customer support and notify you of critical platform updates.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information or your customers' data to third parties. Data processed through the Instagram API is handled strictly in accordance with Meta's Developer Policies.

4. Data Retention and Deletion

You have full control over your data. If you wish to revoke access or request the complete deletion of your account and associated Meta data from our servers, you may submit a request to our support team at support@flashchat.in. Data deletion requests are processed within 7 business days.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@flashchat.in.